Please copy and paste the voucher code exactly as they are, looking out for small mix-ups like “1” and “I”. Our voucher codes are case-sensitive. Unless otherwise stated, our voucher codes are valid for one-time use. We cannot make a voucher code valid again, once it has been used. If your voucher code still doesn’t seem to be working as it should, please email us at firstname.lastname@example.org. Please take note that we CANNOT manually redeem a voucher code to an order that has already been placed.